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Discussion topic: How do i get a free booster for my wifi?

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This message was authored by Bazzeyes This message was authored by: Bazzeyes

How do i get a free booster for my wifi?

I've heard I can get a free booster to help improve the WiFi signal in my house. We've found that the signal seems to be bad in in a few rooms despite being close to the router. How do I go about getting a free booster as I feel like we are not benefitting from paying for the better broadband when we still can't get signal in some places around the house.

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This message was authored by GD1 This message was authored by: GD1

Re: How do i get a free booster for my wifi?

Posted by a Superuser, not a Sky employee. Find out more

@Bazzeyes  You would need to call Sky to get one.

 

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: How do i get a free booster for my wifi?

Posted by a Superuser, not a Sky employee. Find out more

@Bazzeyes 

 

Hardware boosters are claimable 'free' under the terms of the WiFi Guarantee by subscribers to the Broadband Boost subscription supplement (or users of the new WiFi Max service)

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by JOSH24680 This message was authored by: JOSH24680

Re: How do i get a free booster for my wifi?

I need a free WiFi booster for my bedrooms the Internet is slow

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: How do i get a free booster for my wifi?

Posted by a Superuser, not a Sky employee. Find out more

@JOSH24680 

 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by JOSH24680 This message was authored by: JOSH24680

Re: How do i get a free booster for my wifi?

I just order the new WiFi hub max won't do.you get with it

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: How do i get a free booster for my wifi?

Posted by a Superuser, not a Sky employee. Find out more

@JOSH24680 

 

There's no separate booster hardware (the 'pod') sent with the Max Hub.  With a WiFi Max subscription, one can be claimed afterwards by phoning Sky.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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