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Discussion topic: How do i get 5g on my sky router

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This message was authored by Hello61 This message was authored by: Hello61

How do i get 5g on my sky router

I'd like to connect  my new ring door bell to my sky router box but so far it's not working .then it says its not suitable as my sky isn't able to connect to 5G what do I need to do please help 

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This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: How do i get 5g on my sky router

Posted by a Superuser, not a Sky employee. Find out more

@Hello61 

 

You may have to seperate the 2.4ghz and 5ghz wifi bands to give two seperate ssids

 

https://helpforum.sky.com/t5/Broadband-Talk/How-to-separate-WiFi-bands/ba-p/3530610

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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: How do i get 5g on my sky router

Posted by a Superuser, not a Sky employee. Find out more

@Hello61 

 

'5g ' / '5G' is a family of cellular (mobile phone) data technologies (the 'G' is for 'Generation'): this has nothing to do with your situation, but the naming is undoubtedly confusing.

 

'5Ghz' is a WiFi frequency band, as @cookiemonsteruk indicates.  The Q and Sky Broadband Hubs broadcast the same network name on both 2.4Ghz and 5Ghz and this typically confuses devices like internet-capable doorbells and cameras: 'splitting the bands' and renaming one (or both) is the usual solution.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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