How do I split 5GHZ and 2.4GHZ on the new Sky max hub?

[EvrenS]

I need to split 5GHZ and 2.4GHZ on the new Sky max hub (white)

I spoke to sky on the phone earlier and they cannot tell me how to do it as it's been removed from their scripts but it can be done....

Can somebody please advise how to do this on the new hub?

I've trawled through the forums and found how to do it but only for the older hubs / routers.

For added context, I've logged into my gateway and can't find the  ‘Synchronise 2.4 GHz and 5 GHz Settings’ box which is mentioned on the sky community for previous hubs.

Thanks

[TimmyBGood · Accepted solution]

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@EvrenS wrote:

I spoke to sky on the phone earlier and they cannot tell me how to do it as it's been removed from their scripts but it can be done....

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It can't be done: the only option is to switch one or both bands off entirely.

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@EvrenS wrote:

I've logged into my gateway and can't find the  ‘Synchronise 2.4 GHz and 5 GHz Settings’ box 

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Which would be why that's not there...

[EvrenS]

@TimmyBGood thanks a lot. Could you kindly advise how I can switch the 5GHZ off?

[TimmyBGood]

@EvrenS 

I believe that's an option somewhere in the My Sky app.

[Chrisee]

@EvrenS open the My Sky app navigate to WiFi settings and then advanced settings then select the "Diable WiFi"  turn iff tge 5GHz band connect the devicecthst is being difficult then re-ensble the 5GHz band again and it should stay connected.

[EvrenS]

@Chrisee @TimmyBGood 

Thank you both, all resolved now!

[LizB08]

How do I navigate to WiFi settings in the My Sky app? I can't find it anywhere 

[TimmyBGood]

@LizB08 

The relevant tabs may not have populated in the app yet: some subscribers have quite a wait.

[Paul394]

I bought a wifi Extender for about 9 pound. Plugs in and connects to modem. It runs on 2.4 ghz only. When you search for it on available WiFi it comes up ( password is your router password ). You can then connect your devices that can't run on 5 mhz.