How do I email Sky, sick of this service already

[GeeDoran]

I've had problems with my broadband since I signed up in April, now for the past 2 months my internet cuts out multiple times an hour every single day.

ive phoned and always get the same troubleshooting tips which don't work, I thought I was getting somewhere with the phone call this morning but that kept getting cut off too and they just sent me more troubleshooting tips... I just want a goddamned new router or engineeer to come check what is wrong 

so I tried emailing again this morning and then it says I need to raise my request via the website and I cannot ducking find where to email on there, it just usually ends up pointing me here because they can't be **bleep** to do their jobs

I'm at the end of my tether, if I don't get it fixed soon I'm going to cancel my contract, what is the policy regarding cancelling a contract for a service that hasn't worked since I got it? 

let me know, sorry for my rant but I'm so angry, I was warned about Sky but I did it anyway and now I'm regretting it 

[cookiemonsteruk]

@GeeDoran 

What hub do you have, black or white

If black could you post your hub stats as shown below

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

[TimmyBGood]

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@GeeDoran wrote:

I'm at the end of my tether, if I don't get it fixed soon I'm going to cancel my contract, what is the policy regarding cancelling a contract for a service that hasn't worked since I got it? 

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Cancelling unilaterally while in a minimum term attracts a penalty fee: something like 60% of the total remaining subscription for the rest of the period.  It also delays any other Openreach ISP taking over by at least ten working days.

[GeeDoran]

It's a white Sky max hub 

ill get a screenshot of the stats page shortly, what is the username and password typically? The same info I login to the Sky app with? The info in the hub itself or just Admin and Sky like the page you linked says? 

I tried a few of those and it's locked me out for a few minutes 

[cookiemonsteruk]

@GeeDoran 

Unfortunately the sky max hub does not show the router statistics