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Discussion topic: How do I book an engineer to fix phone line brought down by a fallen tree?

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This message was authored by Neil911sc This message was authored by: Neil911sc

How do I book an engineer to fix phone line brought down by a fallen tree?

Our broadband is via a Sky phone line. This has been brought down by a fallen tree. How do I contact Sky to book an engineer to fix this?

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This message was authored by jamesn123 This message was authored by: jamesn123

Re: How do I book an engineer to fix phone line brought down by a fallen tree?

Posted by a Superuser, not a Sky employee. Find out more

@Neil911sc 

I've escalated your post to Sky. Look out for a message on the forum

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: How do I book an engineer to fix phone line brought down by a fallen tree?

Posted by a Sky employee

Thanks for escalating this. We’ve sent an invite to chat.

Neil911sc
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This message was authored by Neil911sc This message was authored by: Neil911sc

Re: How do I book an engineer to fix phone line brought down by a fallen tree?

Thanks. I've since gotten past the automated service and SMS offerings on the helpline to speak to a call centre representative who has logged a call for an engineer to come out to our house.  Straightforward once you can speak to a person!

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