How can I check when the outage in my area will be fixed?

[Rogerio]

I’ve been without internet since Thursday, 28th November, and I don’t know when it will be fixed. How can I check when it will be back to normal?

[Greenfingers001]

Hi there @Rogerio , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Rogerio]

Thank you. I started the private chat at 9:40 am and I am waiting until now, 14:29 pm. 

So difficult situation. 

[Lisa-P1987]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks