House move switchover delayed due to cease on the line

[Royzee]

I moved house almost two week's ago, I was tied to Plusnet as I was mid contract. They informed me that there was a cease on the line which I didn't understand what that meant. I did ask but it wasn't explained. It turned out that the previous owners were with Sky and Sky had instigated the cease. This meant I couldn't get the smooth switch that I'd expected, I have over a months notice. 
I had a tussle with PN and managed to get out of the new 2 year contract that they we're forcing me into. 
My problem goes on though, I have been given a new date of 6th January for activation but my new ISP has asked me to contact Sky to have the cease lifted. I thought this would be sorted out between them? As it was the previous owners that were with Sky, shouldn't the line have been released as soon as they moved out? 

[TimmyBGood]

---

@Royzee wrote:

As it was the previous owners that were with Sky, shouldn't the line have been released as soon as they moved out? 

---

An ISP only knows subscribers have moved out if the subscribers tell them so...

[Royzee]

They did as they are still with Sky. 

[Chrisee · Accepted solution]

@Royzee you need to get the last resident to speak to Sky as the home move process should have automatically ceased the service. Sky cant talk to you as you are not their customer as your new ISP knows perfectly well. There are processes where there is a dispute on a line but they take time.