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Discussion topic: Home Move booked a month from now - sky say they are stopping broadband today

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This message was authored by: TC47

Message posted on ‎23 Feb 2024 02:37 PM

Home Move booked a month from now - sky say they are stopping broadband today

I have booked a home move through the virtual chat today (23/2), stated the move will happen on the 25th March and want services by 27th March which has been booked in. 

Now recieved an email saying my broadband and talk will stop on 23/2/24 (today), which is clearly never what I wanted!

Is this just them stopping a bill before the move or have they messed up?!

Thanks in advance

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎23 Feb 2024 05:22 PM

Re: Home Move booked a month from now - sky say they are stopping broadband today

Posted by a Superuser, not a Sky employee. Find out more

I would give Sky a call as soon as you can to confirm the date as it might be the email is wrong.

 

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:


https://www.sky.com/help/home

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