Discussion topic: Home Broadband
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Message posted on 25 Mar 2025 10:35 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Home Broadband
Hi guys, 2 weeks ago I ordered a home internet fibre optic, the master came, installed a box on the house, and was on his way, a week later another master came to connect me, and then the miracles began. The first thing he started to do was to drill a hole in my bed to install a wi-fi unit over my head. I asked him not to do it and to run the cable into the kitchen, which is next door. But in the end he did not have a drill bit to drill the wall, and left, saying that I should do it myself. Here comes a new text message that the visit of the master postponed to 5 May, it is actually 2 months since the order of my service. What should I do in this situation? I don't speak English very well. The hotline doesn't answer. Honestly, I'm shocked.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
All Replies
Message posted on 25 Mar 2025 10:44 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Home Broadband
Hi @Dred
Sounds like an unprofessional installer. There should be some allowance for you to decide where the cable enters but obviously it does depend on the capabilities of the installer.
It would be odd for the install to be delayed until May just because one appointment failed but if your area is busy for engineers it is possible. You would need to speak to Sky about it though, if you call the number on the site you should be able to get through to them.
Myself & Others offer our time to help others, please be respectful.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page