13 Feb 2024 06:19 PM
you have been provisioned on a 40/10 Mbs service ('Superfast 35') because the wholesale supplier can't guarantee a speed that would justify an ISP charging a subscriber for an 80/20 Mbs service.
This sounds like it would be more expensive for faster speeds but it's actually cheaper than what I pay. That's the bit I don't understand.
Forgot to say it said I'm supplied from cabinet 9 if that means anything to you.
15 Feb 2024 10:19 AM
Posted by a Superuser, not a Sky employee. Find out moreAre you referring to your price being more expensive than an 'Ultrafast' package?
16 Feb 2024 05:07 AM
16 Feb 2024 05:09 AM
I'm on the top one.
16 Feb 2024 07:15 AM
Posted by a Superuser, not a Sky employee. Find out more@steved1970 it does seem unfair but thst is like so many things in life. The way Sky price their products is down to them and unless it is grossly wrong the regulstors dont get involved. If you are out of contract you could try negotiating a better price over the phone which has worked for other customers
If you are still in the fixed term Sky have made an announcement of a price increase in April. 30 days before thst is applied you will be formally notified of hiw that increase affects you. If you can find a cheaper service within that 30 days you can then switch without penalty . See this guide by USwitch
16 Feb 2024 09:56 AM
Posted by a Superuser, not a Sky employee. Find out more
@steved1970 wrote:
@steved1970 superfast is not on a special offer at the moment which is why the price is in black
the other 3 are on offer which is why the price is shown in red so at some point the prices will go back to normal as I know the normal price of Ultrafast is currently £43
16 Feb 2024 10:56 AM
Even when you upgrade from Superfast35 you will not be offered the much cheaper introductory pricing, however the cost of fftp will still be slightly reduced from superfast.
A good thing in my opinion as it then encourages take up of full fibre.
16 Feb 2024 11:54 AM
Posted by a Superuser, not a Sky employee. Find out more
@cuke wrote:
A good thing in my opinion as it then encourages take up of full fibre.
Which is why the wholesale pricing actively incentivises ISPs to make the offers.
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