High pitched noise from the router hub 4.2

[Jason5544]

I am getting a high pitched screaming noise coming from my router. Tried the usual switch off/on which clears it for a couple of hours then it's back again. Can anybody help ?

[TimmyBGood · Accepted solution]

@Jason5544 

All Sky routers are solid-state with no microphone, fan or anything like that, so should be entirely silent.

Personally I'd suggest logging a fault with Sky and getting it replaced.

[Jason5544]

Will do thanks 

[Jason5544]

Has anybody ever tried to contact sky you get a bot that does not recognise anything about faulty routers and just send me round and round in circles. What an absolute nightmare. Where habe all the real people gone

[Jason5544]

I give up there is no facility to report a fault and the bot does not recognise the word faulty. The help sections do not contain faulty equipment areas. It seems sky assume that everything is always working with their équipement. 

[Jason5544]

I have tried again with patience and can still find no place to report faulty equipment. Also I cannot find a telephone number in the help section or email, only the sky bot virtual assistant which does not respond to faulty, fault, error or broken.

my contract expires on the 5th December so that's good news. If anybody can help me out with some advise I would be very grateful. 

[jamesn123]

@Jason5544 

I have escalated your post to Sky chat. Look out for a message on the forum from a Sky rep.

[Jason5544]

Thanks James your a star ! Will do

[Addie15]

Hi there, @Jason5544. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Jason5544]

All sorted the guy from sky opened up a chat and after a few questions is sending a replacement hub and I will return the faulty one.

Thank you  so much for your help