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Discussion topic: High ping

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This message was authored by Manutd5678 This message was authored by: Manutd5678

High ping

The last 2 weeks my ping has doubled can any1 help please

 

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This message was authored by jamesn123 This message was authored by: jamesn123

Re: High ping

Posted by a Superuser, not a Sky employee. Find out more

@Manutd5678 

Your ping to what server exactly? 

What was the previous and current ping value?

On what device?

How is the device connected to the router?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
Manutd5678
Topic Author
This message was authored by Manutd5678 This message was authored by: Manutd5678

Re: High ping

All of my games on ps5 fortnite warzone and my mobile i used a dns app to check. Used to be 15-17ms now its 35-40ms. Connected with ethernet also with a static ip

This message was authored by jamesn123 This message was authored by: jamesn123

Re: High ping

Posted by a Superuser, not a Sky employee. Find out more

@Manutd5678 

Please post your router stats

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
Manutd5678
Topic Author
This message was authored by Manutd5678 This message was authored by: Manutd5678

Re: High ping

Spoiler
Spoiler

Screenshot_20221117_132736_com.android.chrome.jpg

 

This message was authored by jamesn123 This message was authored by: jamesn123

Re: High ping

Posted by a Superuser, not a Sky employee. Find out more

@Manutd5678 

I suspect there is a small fault on the line which has increased your latency as the router has been up for 3hrs but your line has only been up for about 40mins. 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
Manutd5678
Topic Author
This message was authored by Manutd5678 This message was authored by: Manutd5678

Re: High ping

Is ringing sky the best course of action then ??

This message was authored by jamesn123 This message was authored by: jamesn123

Re: High ping

Posted by a Superuser, not a Sky employee. Find out more

@Manutd5678 

Yeah I'd call and report that your line keeps dropping out 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
Manutd5678
Topic Author
This message was authored by Manutd5678 This message was authored by: Manutd5678

Re: High ping

I will ring them now thanks alot for your help have a good day

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