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Discussion topic: Hi we're new to sky like 1 day old and we cannot connect to the Internet. All tests say its working

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Avatar for Stitchlover24
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This message was authored by: Stitchlover24

Message posted on ‎14 Jun 2024 10:42 PM

Hi we're new to sky like 1 day old and we cannot connect to the Internet. All tests say its working

No home Internet , phone says connected without Internet. Cannot watch TV as no Internet.
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Avatar for mae-3
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This message was authored by: mae-3

Message posted on ‎15 Jun 2024 06:16 AM

Re: Hi we're new to sky like 1 day old and we cannot connect to the Internet. All tests say its wor

@Stitchlover24 

 

Has it ever worked if not then it is likely a failed activation and one will need to contact Sky for them to activate the broadband correctly or assign an engineer if it is a physical connectivity issue.

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Zen internet on FTTP (900Mbps down, 100Mbps up). SAT> IP (Apple 4K 2nd gen TV to LG C1 OLED UHD TV/Dolby Atmos Denon AVR, DacMagic Plus for Hi-Res audio), hosting own blog/forum (cluster), OPNsense & Zenarmor L4/L7 NGFW & DPI IDS/IPS, Asus ET12 Pro Tri-Band wifi, Linux, Gamer: Xbox Series X/i7 laptop, round-robin DNS over HTTPS, non-proprietary VoIP HD AMR-WB (G.722.2) and more... Beta tester Apple iOS/watchOS/tvOS/iPadOS/macOS.
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