Hi, my internet says no connection but my sky tests say fully connected with both broadband and WiF

[Дмитрий2]

Hi,

my internet says no connection but my  sky tests say fully connected with both broadband and WiFi please advise?

[Daniel0210]

It could be maintenance taking place which happens overnight to minimise disruption but otherwise, if you haven’t done it already, use the below link to check to see if there are any outages nearby https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline).

The lines may be busier than usual due to the damage and disruption caused by Storms Éowyn and Herminia which will also impact any potential Openreach visit.