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Discussion topic: Hi my broadband has been done for 2 days

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This message was authored by: Lisao

Hi my broadband has been done for 2 days

Hi my broadband has been done for 2 days

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This message was authored by: TimmyBGood

Re: Hi my broadband has been done for 2 days

Posted by a Superuser, not a Sky employee. Find out more

@Lisao 

 

'down'?

 

Openreach (and their equivalent in RoI) don't work on domestic faults over weekends and Bank Holidays, so they will start on their backlog tomorrow (Wednesday 27th)

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by: Daniel0210

Re: Hi my broadband has been done for 2 days

Posted by a Superuser, not a Sky employee. Find out more

@Lisao 

Have you reported this to Sky yet so they can potentially get Openreach on the case asap.


The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you first report the fault to Sky, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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