Hi l would like to escalate that my sky broadband is not working properly since 2 days it has issues

[Amal5]

The connection is always asking for sign in every time and not getting internet and wifi properly . could you please have a look on this

[Daniel0210]

@Amal5 
This is a customer helps customer forum and you aren’t contacting Sky Customer Services on here.

If you haven’t done it already use the below link to check to see if there are any outages nearby https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline).

In addition~

▪️ Any engineer visit that’s required is still likely to be delayed due to the disruption from the recent storms.

▪️ This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

▪️ For any customers working from home remember that Sky Broadband is a domestic service so you don’t receive any extra or quicker support.

[Chrisee]

@Amal5 if you need to sign in each time to connect your devices to a Sky hub there is something wrong on the device's network set up. The hub does not have any settings that control access. Therfore check the network set up on any device giving issues. For example on devices running sindows you can tell the device to trust the Sky network as it is private as opposed to the default of a oublic network. Most devices should remember password for networks automatically.