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Discussion topic: Hi ive upgraded my broadband with sky, it keeps cutting out and says my broadband width is to low

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This message was authored by: Minismum5

Message posted on ‎26 Mar 2024 06:33 PM

Hi ive upgraded my broadband with sky, it keeps cutting out and says my broadband width is to low

I have a sky booster as well, it feels like the new broadband is slower than my orgional sky. I have been with sky for a very long time and rarely had any problems this is frustrating.   It is starting to intrtfere with online meetings etc. 

 

Lucy 

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Message posted on ‎26 Mar 2024 06:59 PM

Re: Hi ive upgraded my broadband with sky, it keeps cutting out and says my broadband width is to lo

Posted by a Superuser, not a Sky employee. Find out more

@Minismum5 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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Message posted on ‎26 Mar 2024 07:38 PM

Re: Hi ive upgraded my broadband with sky, it keeps cutting out and says my broadband width is to lo

Screenshot_20240326_193338_Samsung Internet.jpg

 

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This message was authored by: Minismum5

Message posted on ‎26 Mar 2024 07:39 PM

Re: Hi ive upgraded my broadband with sky, it keeps cutting out and says my broadband width is to lo

Thanks for your quick response 

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Message posted on ‎26 Mar 2024 07:41 PM

Re: Hi ive upgraded my broadband with sky, it keeps cutting out and says my broadband width is to lo

Posted by a Superuser, not a Sky employee. Find out more

@Minismum5 What you posted are not your router stats, please can you work through the link posted by @Highlinder to the very end to get the stats.

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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