Hi, im new to sky broadband and my first payment have been rejected by my bank itself.

[Priyanka4]

Hi, im new to sky broadband and my first payment have been rejected by my bank itself. I'm trying to payment for the same but sky app showing the payment page is restricted for you. And even I can't find any of details for my plan in my sky app. Please help me. Thanks in advance 

[Tom-W19]

Hi @Priyanka4 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

Thanks for chatting to us. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks