Hi can u help can’t get my internet working have restarted already

[Chris20012]

Hi can u help can’t get my internet working have restarted already

[Philb1969]

have you checked the lights on the router is it just voice orange or others green open a cmd prompt on a pc anf type ping 8.8.8.8 doe sit reply or timeout . If it replies try ping www.google.co.uk does that say host not found. Try on a pc to change your network settings to manual dns use 8.8.8.8 and 8.8.4.4 does internet now work looks like sky's dns is not working 

[Highlinder]

@Chris20012  Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.


After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.

[Philb1969]

Hi can you open a command prompt on pc , if so ping 8.8.8.8 if it replies shows internet connec tion is working but sky dns is down. If you change dns manually to 8.8.8.8 and see if that works unfortunately this is fixed on sky routers so they need to fix dns issue