Hi I was supposed to have an engineer visit today between 1300 / 1800 hrs to fix broadband problem t

[K3817]

Hi was supposed to have an engineer visit today between 1300 / 1800 hrs they have not arrived as yet what do I do now .. we have been in property all day iv done checks and it still says there is a problem can you help with this issue plz 

[Daniel0210]

@K3817 

Unless you hear something in the meantime I suggest you contact Sky tomorrow by which time they might have received an update from Openreach who update their ISPs overnight. 

[K3817]

I received a text msg yesterday to ask if I will be there a property I replied YES which was acknowledged iv been here all day !! 

[Daniel0210]

@K3817 

I understand that. Perhaps delayed at a previous job. Could have been working on the issue at an exchange or the local green cabinet. There's nothing we can do on the forum to explain why they haven't attended your address. 

[K3817]

Not really being very help-full this forum iv wasted 6 hours in my property and told I'd be charged £25 if not there at appointed times etc 

[Daniel0210]

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@K3817 wrote:

Not really being very help-full this forum 

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@K3817 
You do realise we are customers on here? You aren’t talking to Sky Customer Services.

[GD1]

@K3817  As this is a customer helps customer forum and we are all customers here what exactly would you expect another customer to do?

You need to call Sky regarding the appointment tomorow as advised.

[K3817]

Ok I thought I was speaking to sky customer services  . So confusing trying to get in touch with customer service sky .

[Daniel0210]

@K3817 
If you definitely need to contact Sky tomorrow then if you already have a Sky Mobile or a Sky Talk landline call free by dialling 150, otherwise you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you back to the forum.

Note: We were informed recently the lines were busier than usual and that’s likely to continue for a while.

[Chrisee]

@K3817 it is pointless calling Sky this evening as they wont know any more than you do until Openreach send them an update over night. Openreach give each engineer a number of jobs in each time slot where one over runs later appointments get dropped and havecto becre-booked. If it's any consolation you will be due compensation for the mised date Customer Auto-Compensation | Sky Help | Sky.com