Hi I live in Dundonald area and sky internet is down since last night. I have turned on and off and

[Catarina1]

Hi I live in Dundonald area and sky internet is down since last night. I have turned on and off the hub but still dont have internet, its appearing a red light on. Can someone fix this for me please??

[Highlinder]

@Catarina1 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.