Hi,I keep on getting packet loss when I play on my ps5. I don’t know why as my internet is consiste

[Erick1]

Hi, I play on PlayStation 5 and I always get lag spikes and packet loss on games such as Fortnite and rainbow six siege. I have no clue how to fix this and my internet is good. Please could someone help 

[jamesn123]

Hi @Erick1  Please post your router stats
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump...

[Erick1]

Hello, for the past 4 months I have been experiencing lag spikes on my ps5 and devices that are in the same room. The room is the living room and my ps5 is around 4 metres from the router. I do not know hot to fix this as I am experiencing lag spikes on all of my games. I had this previous problem and I upgraded to an ultrafast router but still the same problem. 

 

[GD1]

@Erick1  I've merged your new thread to this existing one as you have also posted the router stats, as you originally raised a similar query but never replied with the info required.

[Erick1]

Do you know how to fix this. I have just tried to get into a FIFA game and I experienced severe lag spikes and packet loss. I would of connected an Ethernet cable but the router is in a different room

[GD1]

@Erick1  Packet loss and lag will almost certainly be down to wifi issues, if you can't use ethernet powerline adapters may be an option to investigate.

[Erick1]

Ive just called sky and theyve said that they are gonna install a wifif booster. Do you know if this will help with the lag spikes?

[Chrisee]

@Erick1 a booster might help but it is by no means the best solution for gamers as Wifi whether boosted or not is affected by interference that causes pscket loss which is why you get ping spikes. Ethernet or powerline are far better as they are far less lisble to intterference.

If you do plan to usexa booster install it roughly half way between where your hub is and where your console is as boosters need a decent wifi backhaulmconnection or they become literally worse than useless.