Hi, I have damaged my sky hub cables and need them replacing. How do i do this please?

[Chris1234543211]

Hi, I have damaged my sky hub cables and need them replacing. How do i do this please?

[mae-3]

@Chris1234543211 

Which cable(s) and are you on fibre to the cabinet (FTTC) and twisted pair with a telephone socket for broadband or full-fibre with an ONT and connected by ethernet to an optical network terminal (ONT)?

[mae-3]

@Chris1234543211 

Either way, if you have damaged the cable going to the telephone socket, you'll need an RJ11 to RJ11 cable and microfilter if you don't have a pre-filtered faceplate. Or an ethernet cable cat 5E or above for ONT.

Both these can be purchased from most electrical stores.

[Highlinder]

@Chris1234543211  This is not the power cable to the hub is it?

[mae-3]

@Highlinder & @Chris1234543211 

If it is the power cable then Sky doesn't provide those and you'll need a new router from Sky and are likely to have to enter into a new contract for the period in question, usually 18 months or 2 years!

[Highlinder]

@mae-3  Normally if the power lead is damaged they replace the router. But never heard of them demading the user takes a new contract for the new router to be sent out.

[mae-3]

@Highlinder 

Hopefully, it is not an old router that needs replacing and Sky obliged with a free new router without a contract extension... 😎

[Highlinder]

@mae-3  If it is the older Sky Q router then they will change it out for the newer 4.2 router as the older Sky Q routers are being phased out. But will just have to see what @Chris1234543211  does tell us which cable it is that is broken.

[Chris1234543211]

The cable is the one that goes from the phone  socket to the small splitter box thingy

[mae-3]

@Chris1234543211 

The cable you need is an RJ11 to RJ11 cable and these can be purchased from places like Amazon for a few pounds.

[Highlinder]

@Chris1234543211  Take that to an electrical shop and ask them to show you a new one to purchase.