Hi Broadband issue at Gorgie

[tM]

Hi all, I am at Gorgie location and experienceing issue with SKY broadband and WiFi at home. It is very slow ( though I have their fastest Internet option) and whenever I am checking the issue with SKY app the broadband and WiFi is green and showing no issues। There is constant dropping of on signals, currently 2 laptops and 3 phones are connected। Nothing blocking or jamming the signal. Please respond

[Greenfingers001]

Hi there @tM , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this session due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[tM]

The issue is persistent and I didn't get response from sky after initial response

[Chrisee]

@tM as you did not use the chat facility within 48 hours it was closed and the chat icon removed from your forum pages. You can of course call Sky to get help