Help with internet speed

[Xssvsmiley]

I'm really struggling with my internet speed at the minute, I should be getting minimum of 57 download but not getting close to that and it's becoming unusable. 

Any help would be great. 

[GD1]

@Xssvsmiley   Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

[Xssvsmiley]

[jamesn123]

Hi @Xssvsmiley 

Your stats show that you have a perfect connection at 80mbps coming to the router so the fault does not look to be external. I do notice that you are using an older router which is only single band WiFi. This may be the reason you are seeing a slowdown as the 2.4ghz WiFi space can get congested very easily which results in much slower WiFi speeds. 

[Xssvsmiley]

Thanks for your help @jamesn123 

so I might need a new router? How easy is it to get one?

[jamesn123]

@Xssvsmiley 

Either you can call Sky and report your issue, with your routing being of that age their first action should be to send you a newer one. Or we can escalate your post on the forum and you can chat to an advisor. 

[Xssvsmiley]

Thanks again @jamesn123 escalating the post would be great so I can have a word with a advisor. 

[Masonwyn]

It keeps in disconnecting ? In the day 

please check the speed also 

[jamesn123]

@Xssvsmiley 

I've flagged your post to Sky. Look out for a message on the forum or a blue chat bubble appear in the corner. 

[Xssvsmiley]

No it normally stays up just can get slow at times

[Xssvsmiley]

Thank you @jamesn123 youvd been very helpful.