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Discussion topic: Help! My device has been kicked from wifi and keeps coming up unavailable or wrong password?

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This message was authored by Shania0204 This message was authored by: Shania0204

Help! My device has been kicked from wifi and keeps coming up unavailable or wrong password?

Its definitely the wifi as reset jerwork settings and can connect to ither broadband and movile hotspots 

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This message was authored by keithgabby This message was authored by: keithgabby

Re: Help! My device has been kicked from wifi and keeps coming up unavailable or wrong password?

I have the same problem as @Shania0204 - on the 17th May, my (old, to be fair) Lenovo tablet was connecting to my Sky router. Came back from holiday on the 21st May, and my Lenovo device had 'saved' my Sky router but refused to actually connect. Every other device in the household (16 of them) are unaffected.

This message was authored by Chrisee This message was authored by: Chrisee

Re: Help! My device has been kicked from wifi and keeps coming up unavailable or wrong password?

Posted by a Superuser, not a Sky employee. Find out more

@keithgabby & @Shania0204 occasionally the memory address on a device that holds the password data can become corrupted where this happens tell the device to forget the Sky connection then do a reboot which should clear the field and then accept the password and reconnect.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Shania0204
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This message was authored by Shania0204 This message was authored by: Shania0204

Re: Help! My device has been kicked from wifi and keeps coming up unavailable or wrong password?

I have an IPhone 14 I reset network settings. Reset the whole phone. Reset the hub. Unplugged everything and plugged it back in to no avail has it worked or reconnected I'm really at a loss. I've connected to both neighbours wifis, Asda, Ee and Btwifi hotspot no issues the issues is deeper with sky and I'm at a loss. 

This message was authored by keithgabby This message was authored by: keithgabby

Re: Help! My device has been kicked from wifi and keeps coming up unavailable or wrong password?

Reset the router - seems to have done the trick. Thank you!

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