Hello, we’ve just moved from BT and our WiFi discs don’t seem to work with the Sky router

[JS85]

Hello; we've just moved from BT; we've got a 3 floor town house and we have 2 of the black BT discs, for 1st and 2nd floor, but I believe will need to return them to BT with their router and we can't get proper connection upstairs now, are you able to send 2 WiFi extenders for the sky router please?

[TimmyBGood]

@JS85 

BT disks are confusing: the white ones work with any ISP, as does the most recent black (WiFi 6) version, but the much more common WiFi 5 black disks are BT Broadband only (and mostly on loan anyway)

[TimmyBGood]

@JS85 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.