Hello, could you please help me? My Sky fibre service is not working, and my previous Virgin connect

[ya1]

Hello, could you please help me? My Sky fibre service is not working, and my previous Virgin connection has already been disconnected. Thank you.

[Daniel0210 · Accepted solution]

@ya1 

We might need a bit more than 'not working'. 

Any broadband issues between midnight and 7am could be essential overnight maintenance taking place which is carried out then to minimise disruption. There’s no pre-warning of this. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847...

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

Hopefully it’s back up and running before 7am. If it’s not, post back in this thread and we can offer additional advice.