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Discussion topic: Hello. We recently joint Sky broadband & talk. Broadband works well but the landline no longer works

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This message was authored by ChrisSm This message was authored by: ChrisSm

Hello. We recently joint Sky broadband & talk. Broadband works well but the landline no longer works

Hello. We recently joint Sky broadband & talk. Broadband works well but the landline no longer works. Is it possible to check the line please? Thanks

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This message was authored by Highlinder This message was authored by: Highlinder

Re: Hello. We recently joint Sky broadband & talk. Broadband works well but the landline no long

Posted by a Superuser, not a Sky employee. Find out more

@ChrisSm  How many lights are on the router that you Sky gave you. Does the router have a voice light?

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ChrisSm
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This message was authored by ChrisSm This message was authored by: ChrisSm

Re: Hello. We recently joint Sky broadband & talk. Broadband works well but the landline no long

Hi. All 4 lights are on including voice

This message was authored by Jynxy This message was authored by: Jynxy

Re: Hello. We recently joint Sky broadband & talk. Broadband works well but the landline no long

Posted by a Superuser, not a Sky employee. Find out more

Sounds like you may have a VOIP line, connect the phone to the back of the router and see if this works.

Sky Superuser - If i have helped you please mark as solution to help others. Thanks
1x Sky Q Silver - 1x Sky Wifi Max Hub - SKY Fibre Ultrafast.
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Hello. We recently joint Sky broadband & talk. Broadband works well but the landline no long

Posted by a Superuser, not a Sky employee. Find out more

@ChrisSm 

You'll now find any internal extension sockets won't work: the only live voice connection is now on the back of the Hub.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by Highlinder This message was authored by: Highlinder

Re: Hello. We recently joint Sky broadband & talk. Broadband works well but the landline no long

Posted by a Superuser, not a Sky employee. Find out more

@ChrisSm  Have you tried plugging the phone into the back of the router as shown in the picuture below.

sky_broadband_q_hub_2_backside-magic.jpg

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