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Discussion topic: Hello. I have more than 2 months that i have moved house and i don't have internet yet

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This message was authored by Bjorni This message was authored by: Bjorni

Hello. I have more than 2 months that i have moved house and i don't have internet yet

I have more than 3 months i have moved house and o don't have internet yet. How is possible? 

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This message was authored by MightyQuinn This message was authored by: MightyQuinn

Re: Hello. I have more than 2 months that i have moved house and i don't have internet yet

Posted by a Superuser, not a Sky employee. Find out more

Hi @Bjorni   I'm afraid that your fellow customers would not know, what has Sky said to you?

This message was authored by oldfella This message was authored by: oldfella

Re: Hello. I have more than 2 months that i have moved house and i don't have internet yet

Posted by a Superuser, not a Sky employee. Find out more

@Bjorni wrote:

I have more than 3 months i have moved house and o don't have internet yet. How is possible? 


Hi @Bjorni 

Afraid the forum cannot help.

You need to contact your internet Supplier.

 

Sky is your supplier then afraid you are not contacting Sky directly here as this is a customer forum.

If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and see if an Agent responds
https://www.sky.com/help/home

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Hello. I have more than 2 months that i have moved house and i don't have internet yet

Posted by a Superuser, not a Sky employee. Find out more

@Bjorni 

 

Assuming you actually placed an order for broadband at the new address, the most likely reason for such a delay would be problems with getting a new optical cable into the property to deliver FTTP.

 

If it's in the UK, putting the address into the BT Wholesale Availability Checker may indicate what the issue is.

 

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome 

 

It's the table and the two text lines below it which are most useful.


Remove any personal information (such as the address itself) if you post an image.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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