25 Jun 2024 10:25 AM
I have more than 3 months i have moved house and o don't have internet yet. How is possible?
25 Jun 2024 10:27 AM
Posted by a Superuser, not a Sky employee. Find out moreHi @Bjorni I'm afraid that your fellow customers would not know, what has Sky said to you?
25 Jun 2024 10:28 AM
Posted by a Superuser, not a Sky employee. Find out more
@Bjorni wrote:
I have more than 3 months i have moved house and o don't have internet yet. How is possible?
Hi @Bjorni
Afraid the forum cannot help.
You need to contact your internet Supplier.
Sky is your supplier then afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and see if an Agent responds
https://www.sky.com/help/home
25 Jun 2024 10:33 AM
Posted by a Superuser, not a Sky employee. Find out more
Assuming you actually placed an order for broadband at the new address, the most likely reason for such a delay would be problems with getting a new optical cable into the property to deliver FTTP.
If it's in the UK, putting the address into the BT Wholesale Availability Checker may indicate what the issue is.
https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome
It's the table and the two text lines below it which are most useful.
Remove any personal information (such as the address itself) if you post an image.
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 4 hours
New Discussion