Hello, I have been very unhappy with my broadband since you took over.

[Lauren115]

I listen to YouTube sounds all night. Since you took over every night my phone has to use 4G as the Wi-Fi drops out. Today it dropped out and then said connection failed each time I try to reconnect. No lights on the box apart from green.

[GD1]

@Lauren115  You're not tal,ing to Sky via the forumn, this is a customer helps customer community, have you looked at the help pages on sky.com? 

If the issue is wifi try these steps https://www.sky.com/help/home/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/arti...