Haven’t received our return packaging for the sky box after cancelling two weeks ago.

[Rich429]

How long does it take for the return packaging to be sent out after cancelling? We cancelled 2 weeks and have yet to receive anything

[Daniel0210 · Accepted solution]

@Rich429 
If you’ve successfully cancelled Sky should send out returns packaging near the end of any cancellation period, [14 days for Broadband] [31 days for Sky Q].

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

[Leaving]

Hi, just wanted to ask when did you receive the packaging as I can't find any helpful instructions on this site and I'm almost 2 weeks and haven't received anything?

[Daniel0210]

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@Leaving wrote:

I can't find any helpful instructions on this site and I'm almost 2 weeks and haven't received anything?

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@Leaving 
If you’ve successfully cancelled Sky should send out returns packaging near the end of any cancellation period (which is 31 days for Sky Q and 14 days for Broadband) for any loaned equipment they are expecting back.

If the arrival of packaging is delayed it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.