Haven’t received our return packaging for the sky box after cancelling two weeks ago.

[Rich429]

How long does it take for the return packaging to be sent out after cancelling? We cancelled 2 weeks and have yet to receive anything

[Daniel0210 · Accepted solution]

@Rich429 
If you’ve successfully cancelled Sky should send out returns packaging near the end of any cancellation period, [14 days for Broadband] [31 days for Sky Q].

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.