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Discussion topic: Haven't received a router

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This message was authored by: Kalsingh8

Message posted on ‎26 Dec 2023 02:04 PM

Haven't received a router

I haven't received a router box 

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎26 Dec 2023 02:09 PM

Re: Haven't received a router

Posted by a Superuser, not a Sky employee. Find out more

@Kalsingh8 

For new installations the hub is normally dispatched in time to arrive a day or two before your activation date. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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This message was authored by: Laing1

Message posted on ‎26 Dec 2023 02:31 PM

Re: Haven't received a router

Posted by a Superuser, not a Sky employee. Find out more
@Kalsingh8 wrote:

I haven't received a router box 

@Kalsingh8 when is your activasion date ?


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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This message was authored by: GD1

Message posted on ‎26 Dec 2023 03:13 PM

Re: Haven't received a router

Posted by a Superuser, not a Sky employee. Find out more

@Kalsingh8  Your other threads raised regarding not being able to setup stream pucks & no TV aps access have been deleted.

 

As you have no router you can't connect any devices or watch live TV, you need an active broadband connection & a hub.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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