Have to reset the router 2/3 times a night

[Jawini]

We use our wifi to watch Netflix in the evening but every evening it starts buffering and then cuts out completely. The only way to get the broadband working again is to turn the router off at the plug and back on again. There are only 2 houses in our area so the channels aren't busy and we only have the tv and 1 mobile connected so its not overloaded. This has always been a problem but has now gone from a reset every couple of weeks to 2 or 3 times a night. It's frustrating as we have no phone signal and we rely on the wifi. Does anyone have any solutions?

[Chrisee]

@Jawini first thing to check is whether your  TV is getting sufficent WiFi signal tostream Netflix. In the Netflix app go into the Get Help menu and run the network test. You need over 20Mb/s ideally more to watch in UHD or 10Mb/s for HD. If you are not getting that bandwidth you may need some kind of booster. 

If there is sufficent bandwidth assuming the hub is not losing its connection to the line - see https://www.sky.com/help/articles/hub-lights-explained-start - if that is not the issue it is likely to be interference which is not only caused by neighbours' WiFi networks. Many wireless devices use the same frequencies as WiFi so check you dont have an issue with a cordeless phone, wireless speakers etc by moving the base stations away from near your hub or the TV. Faulty microwaves can also cause wifi to drop.

[Jawini]

When the broadband is working we have no problem with Netflix and have plenty of bandwidth but it just drops out and doesn't work till the router is reset. We don't have a phone or microwave or speaker, literally the tv and my phone are the only things. I have seen the same response before from sky which hasn't helped.