Have recently got ultrafast plus broadband, but signal is very poor in part of house

[Gaynor5]

How do we arrange to improve or upgrade the signal in that room, as it's where we use our mobile phones the most, and it often changes to data use. We previously had BT and an additional hub/booster to help.

[Highlinder]

@Gaynor5  Which broadband package did you take out with Sky as a few do offer a free booster as part of that package.

[TimmyBGood]

@Gaynor5 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.

[Gaynor5]

@TimmyBGood  @Highlinder thank you both, Do you know the best way to arrange this....which method of communication works best, or are you able to suggest contact details?

[Highlinder]

@Gaynor5  You are best to call Sky on 150 on your landline and listen through the prompts.