Hav not received promised contract poor customer sevice

[Marko73]

Go a deal with vodaphone full fibre 150 for £22.00 sky customer service said they can beat it but have not kept to there promise 

[Doc5907]

---

@Marko73 wrote:

Go a deal with vodaphone full fibre 150 for £22.00 sky customer service said they can beat it but have not kept to there promise 

---

@Marko73  you will need to phone Sky and if you were promised something, give dates when so they can check

[Marko73]

They have the notes on there system and I have been calling all week they say the person who offered it has got to do it they are incompetent promises they lie 

[Doc5907]

@Marko73 

Probably worth raising an official complaint to Sky using the below link.



www.sky.com/help/articles/how-to-make-a-complaint



When i did it recently i used the email option which brings up a customer complaint form to fill out. This is then usually escalated to the Customer Priority Team who you deal with. In my case, it resulted in a positive outcome.

[Marko73]

Have raised  official complaint no help with that this is really poor service [removed]

Moderator Action: Removed unfounded allegations

[JimM1]

@Marko73 You have done your part, and if you have done it correctly then it's for sky to review and apply any action that they feel is correct once the review is completed!

[JimM1]

@Marko73 Do keep in mind that though your own personal feelings are yours, this after all is a public Forum!

[Marko73]

Telling the truth has effected you how I am sorry 

[JimM1]

@Marko73 Has not affected me in the slightest, you are the one that has the problem!

[Marko73]

Hello could you please explain what problem I have I am so sorry again

[Daniel0210 · Accepted solution]

@Marko73 

Perhaps take a look at the forum rules as it may stop your posts being removed. You can't go around making allegations about staff

https://helpforum.sky.com/t5/Get-Started/bd-p/flow?step=4 

If you've made a complaint Sky have up to 8 weeks to resolve it or issue a deadlock letter. 

[Marko73]

Thanks for your help only telling the truth what is a deadlock thanks mark

[Daniel0210]

@Marko73 

See this link 

https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice/ 

[JimM1]

@Marko73 All about the complaints and the procedures are below!

Alternative dispute resolution – CISAS | Sky Help | Sky.com | Sky Help | Sky.com

Alternative dispute resolution – Financial Ombudsman Service | Sky Help | Sky.com | Sky Help | Sky.c...

[Marko73]

Thank you for your help