Half the property has no WiFi

[Biglad88]

We are going to need 2 sky max boosters that run of cat5 cable as per our previous BT system as we do not have signal in the left and right wings of the house. We have solid walls, I did try explaining yesterday but the lady could not order them as the package was not live. We cannot work like this. 

can someone please come back to me or maybe an engineer would be quicker?

[Daniel0210 · Accepted solution]

@Biglad88 
You aren’t directly contacting Sky by posting on here. We are mainly customers trying to help other customers.

I'm afraid no one from Sky will automatically contact you, in fact they won't know who you are because your Community log-in names isn't linked to your Sky account. 

[Biglad88]

Thank you had no idea 

[TimmyBGood]

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@Biglad88 wrote:

can someone please come back to me or maybe an engineer would be quicker?

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Sky does not ship any booster hardware with an initial order.

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these. 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.