Had someone trying to fit ring doorbell. Said my skybox needs replace. Not working properly

[Sandra19162]

My skybox  keeps going off and on which is affecting internet connections. Couldnt get a ring doorbell to connect

[Greenfingers001]

Hi there @Sandra19162 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[TimmyBGood]

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@Sandra19162 wrote:

Couldnt get a ring doorbell to connect

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I'd observe that the issue with doorbells is typically a weak WiFi signal because the unit is external to the property, rather than a faulty router.

[Lisa-P1987]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks