HP printer support - need to split network band to 2.4 and 2.4

[Carolina6]

I changed to sky from talk talk and can't connect my hp printer. HP said I need to split my network band to 2.4 and 2.4, how do I do it?

[TimmyBGood]

@Carolina6 

As posted by @jamesn123

Note that this process does not apply to the new (white) Max Hub

So to split the two channels you need to go to your router config page which can be found by typing 192.168.0.1 into your web browser.

To access the page, you'll need;

username: admin

password: sky OR your WiFi password

- Select wireless from the navigation bar and scroll down a little and untick the 'Synchronise 2.4GHz and 5GHz settings'

- Scroll to the bottom of the page and hit apply.

- Once the page reloads you need to go to the 5GHz wireless settings page on the sub navigation bar below where you click wireless before

- In the 5GHz section you want to go to the box called 'Name (SSID)' and add something like 5g to the end of the current name

- Scroll down and hit apply

- Then on any wireless device you should now see two networks. One network will be the same name as usual and will be 2.4GHz band and the other will be the usual name with 5G on the end (Or whatever you typed). Connect any 5GHz capable device to the 5GHz network and see if it works correctly. The WiFi password should be the same if you havent changed it.

[TimmyBGood]

@Carolina6 

The white Max Hub doesn't permit band separation and renaming, but some printers will connect by reducing the Hub wireless security level from WPA3 to WPA2-PSK using the Hub settings in the My Sky app.

You can use the same settings to temporarily disable the 5Ghz WiFi band.