HELP - How do you disable AP on sky to allow Chromecast to work

[Babajo]

How do you disable AP on sky to allow Chromecast to work. I looked at YouTube but could not understand the man on the video, I'm not too techno minded bbut I've set up the chromecast yet it says I need to disable the AP on sky wifi !!! PLEASE someone must have a idiot guide to do this and maybe some tips and using the Chromecast to view TV instead of freeview. From Babajo

[jamesn123]

@Babajo 

Disabling AP would mean you dont have any WiFi. 

What I think you mean is 'AP Isolation' which the Sky doesnt have so theres no setting for it. 

[Babajo]

There has to be an answer, how else do people set up Chromecast ???

[jamesn123]

@Babajo 

I'm not sure what error messages you are getting but Chromecasts work just fine out the box on Sky routers. Never had an issue with it. 

[Babajo]

The Chromecast is set up on the TV no issues. The message on my mobile was 1 - ""Disable Access Point Isolation on router""

I looked at the access from my phone to wifi and found a page that looked promising as it stated ""Enable/Disable AP"" but this was not highlighted so could not change the slider to disable ??

The next message I had under the first 1 was 2"" Enable UPnP (universal Plug & Play) (multicast) on router.

Please can anyone understand and help me, sounds easy . . . . 

[jamesn123]

@Babajo 

To me it sounds like you may need to split the WiFi bands on your Sky hub.

Try looking at this guide https://helpforum.sky.com/t5/Broadband-Talk/How-to-separate-WiFi-bands/ba-p/3530610

[Babajo]

This help is ok if you are techno minded - I'm disappointed in this service so I'm trying to book an engineer but that is just as frustrating, nothing is straight forward so I will try email .....

[jamesn123]

@Babajo 

Sky wont send an engineer just because you cant connect to a chromecast. The instructions I sent are step by step and you dont need to be technical minded to follow them 

[Belshaw]

Jamesn123,

Helpful post, thank you. I am having a similar problem - i cant connect a Google Chromecase HD to the wifi network even though I have a number of other devices connected to the router without issue. When I visit router settings via the 192 site (and follow the steps) I cant see any dual bank settings. In fact I only see a 2.4GHz tab. Do you know where I would go for further help?    

[TimmyBGood]

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@Belshaw wrote:

When I visit router settings via the 192 site (and follow the steps) I cant see any dual bank settings. In fact I only see a 2.4GHz tab.

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That would suggest you have an older Hub model (the one on the left) which only has 2.4Ghz WiFi