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Discussion topic: Guaranteed download speed credit

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Avatar for LouNight79
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This message was authored by: LouNight79

Message posted on ‎04 Sep 2025 07:23 PM

Guaranteed download speed credit

Hi there,

 

How do I get a claim processed for Sky admitting not meeting the guaranteed broadband speeds in an email sent to me?

 

You apparently get a one month credit?

 

thanks, 

Louise

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Avatar for TimmyBGood
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Superuser
This message was authored by: TimmyBGood

Message posted on ‎04 Sep 2025 07:52 PM

Re: Guaranteed download speed credit

Posted by a Superuser, not a Sky employee. Find out more

@LouNight79 

 

https://www.sky.com/help/articles/sky-broadband-speed-guarantee 

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎04 Sep 2025 07:53 PM

Re: Guaranteed download speed credit

Posted by a Superuser, not a Sky employee. Find out more

@LouNight79 

You need to get in touch with Sky so use the link at the bottom of this link to do this:

 

https://www.sky.com/help/articles/sky-broadband-speed-guarantee

 

No, I still need help > I prefer to get in touch > get in touch.

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