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Discussion topic: Green power light amber internet light and green WiFi

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This message was authored by BethAnne23 This message was authored by: BethAnne23

Green power light amber internet light and green WiFi

My internet isn't working 

it's got a green power light. Orange internet light and green WiFi light and orange voice light 

 

I've tried everything to get it to work the oblivious switch it off at the wall, reset it. The lot and it still won't bloody work! 


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This message was authored by GD1 This message was authored by: GD1 Answer

Re: Green power light amber internet light and green WiFi

Posted by a Superuser, not a Sky employee. Find out more

@BethAnne23  Try this link https://www.sky.com/mybroadband  you can use a mobile to check, if a fault is found it should direct you to book an engineer.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

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This message was authored by GD1 This message was authored by: GD1

Re: Green power light amber internet light and green WiFi

Posted by a Superuser, not a Sky employee. Find out more

@BethAnne23  When was it last working?   Is this new connection?  If so when did it get activated?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

BethAnne23
Topic Author
This message was authored by BethAnne23 This message was authored by: BethAnne23

Re: Green power light amber internet light and green WiFi


@GD1  hi it was working fine this morning I've gone to work and came home about 3 and noticed it wasn't working then. I've had it since October. 

This message was authored by GD1 This message was authored by: GD1 Answer

Re: Green power light amber internet light and green WiFi

Posted by a Superuser, not a Sky employee. Find out more

@BethAnne23  Try this link https://www.sky.com/mybroadband  you can use a mobile to check, if a fault is found it should direct you to book an engineer.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

BethAnne23
Topic Author
This message was authored by BethAnne23 This message was authored by: BethAnne23

Re: Green power light amber internet light and green WiFi

@GD1  I've tried all this. It told me to ring sky and I've been trying all day kept pressing four and the it would say due to restrictions we can't put you through then would hang up 

This message was authored by GD1 This message was authored by: GD1

Re: Green power light amber internet light and green WiFi

Posted by a Superuser, not a Sky employee. Find out more

@BethAnne23  Restrictions?    Have you checked your bills have been paid as it does sound like the service has been restricted rather than it being a fault.

 

I can escalate you post however if your services have been restricted they may not be able to help.

 

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by jamesn123 This message was authored by: jamesn123

Re: Green power light amber internet light and green WiFi

Posted by a Superuser, not a Sky employee. Find out more

Hi @BethAnne23 

Check to make sure your bill has been paid. I dont think Sky will talk to your on the phone until your bill is paid

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
BethAnne23
Topic Author
This message was authored by BethAnne23 This message was authored by: BethAnne23

Re: Green power light amber internet light and green WiFi

@jamesn123  My bills have been paid next one isn't due till the 14th 

it's working today and all connected but keeps dipping on and off my phone I have to keep recconecting my phone to it. 

This message was authored by Akabul This message was authored by: Akabul

Re: Green power light amber internet light and green WiFi

On the Internet, the orange Amber light is on 

This message was authored by Chrisee This message was authored by: Chrisee

Re: Green power light amber internet light and green WiFi

Posted by a Superuser, not a Sky employee. Find out more

@Akabul run the connection test in the My Sky app over a mobile connection as a first step. If thst doesnt tell you what the fault is call Sky and report the loss of connection to them.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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