Green lights on router no internet

[Matt1808]

For 2 days now I have all green lights and status checker says no issues but I have no internet, sometimes flicks on for a minute and then off again.

Having to use my data and hotspot other devices.

Showing no connected devices

[Highlinder]

@Matt1808 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

[Matt1808]

Summary Status

We configure your Sky Hub with all the settings to enable it to work straight away. Advanced users will find links below to common settings you may wish to change.

For more settings select the menu options at the top of this page.

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Status of your broadband and WiFi network

Broadband Connected

WiFi Enabled

WiFi Network Name (SSID) SKYMRPZI

WiFi Network Visible Yes

Current WiFi Channel 11 (2.4 GHz), 36 (5 GHz)

WiFi Encryption WPA2-PSK

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Devices connected to your home network

Device Name MAC Address Galaxy-S21-5G 86:b9:40:31:71:a3 Galaxy-Tab-A8 c2:64:b5:a9:85:ec SKY+HD d4:52:ee:9a:c9:00 LGwebOSTV 44:cb:8b:0c:61:5a UNKNOWN 00:f3:61:54:d5:7d SKY+HD 0c:f9:c0:4f:5a:32 deco_M4R e8:48:b8:ce:6d:85 UNKNOWN 2c:6b:7d:17:d7:7c

[Matt1808]

I cam only get onto the summary page. Won't let me click on any other tabs as the Internet won't work

[Highlinder]

@Matt1808  Could you please follow the directions to the end.

[Matt1808]

It won't open at all now. And won't go onto any other page as I have no internet

[Matt1808]

Router Statistics

System Up Time: 24:54:56

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 1078023 738413 0 63500 335847 24:52:53 LAN Up 626525 176228 0 13136 408 24:54:56 WLAN (2.4 GHz) Up 460660 46681 0 12104 148 24:53:06 WLAN (5 GHz) Up 2408902 1884248 0 817840 99480 24:53:05

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Broadband Link Downstream Upstream Connection Speed 79999 kbps 20000 kbps Line Attenuation D1(10.2 dB) , D2(23.2 dB) , D3(36.0 dB) U0(0.2 dB) , U1(14.3 dB) , U2(27.0 dB) Noise Margin 7.9 dB 12.4 dB

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Poll Interval:

Seconds (at least 3s): 

Set Interval Stop

[Matt1808]

 

[Highlinder]

@Matt1808  Have been seeing this over a few days with people connected and not getting nothing.

@TimmyBGood  @Chrisee @jamesn123  @cookiemonsteruk have you seen this before all lights and connected, but not able to use their connection.

[jamesn123]

@Highlinder 

Only ever seen it when Sky's systems havent yet gone through 'activation' of the line e.g. its before midnight on activation day