19 Oct 2023 10:38 PM
we're on sky ultrafast plus using the sky max hub. which I've changed today from the previous version.
the issue is the WiFi around the house and interference between the hub and sky glass.
we previously were given two boosters to help push the wifi signal around the house. we have a central staircase which appears to be the culprit.
however, even when both boosters have been wps connected, showing all three green lights, the booster upstairs doesn't seem to be pushing much wifi.
we have a glass stream puck thing for the TV upstairs that just won't connect without the booster.
weirdly it is connecting to the puch and the TV works but my phone and tablet and laptop are showing maximum signals of two bars if I stand right in front of the router and zero if I step a few paces away.
the booster downstairs more or less directly beneath the upstairs booster is doing the same thing but with strong signal. 3 bars very close and two bars when few steps away.
I've run speed tests as well. in the lounge and same room as the hub I get very good speeds. in the through dinning room on the other side of the stairs where the downstairs booster is I get no more than 25mb close and down to 8-10mb when a few steps back.
with the last hub and booster setup I could stand in the kitchen and get some sort of signal but not with this better hub.
do the boosters not work with the max hubs? how do I get stead signal through the house. I can't move the master socket and we can't run ethernet cables all over the house either. though I am temped to get the drill out and drill holes in everywall the have the option. my partner would kill me though.
the sky glass issue is also very frustrating. it just decides it won't find the WiFi even though its in the same room as the hub and all our other devices are still connected. I'll have to unplug the glass and then restart it. I've also reset it multiple times. I've spoken to sky more times than I like to admit and they think it's a cross signal between the glass it's self and the booster and or the booster and the hub. we've had an engineer out multiple times which is why we have the boosters and why they are where they are. sky engineers put them there.
if the booster is put anywhere else it doesn't pick up signal and the stream puck uses the booster upstairs to work which uses the booster Downstairs to reach the hub.
sorry if this doesn't make sense. I'm just trying to stop tearing my greying hair out.
I know it's pathetic and such a privileged trouble but we do need the WiFi as we both work from home and home educate 3 children while the teenager does online university.
so this isn't just as wanting to be able to watch Netflix anywhere in the house.
thanks for letting me rant. but help would be so much appreciated
20 Oct 2023 08:00 AM
Posted by a Superuser, not a Sky employee. Find out more@Southaf85 boosters can only pass on 50% of the bandwidth they get from the hub (the other 50% is required to pass data back to the hub) so if you have 2 in a daisy chain the speed from the second is 25%. Thst didn't matter much when you had on a max of 80Mb/s delivered over a copper line with full fibre the 500Mb/s downstairs can be easily 60Mb/s 2 floors up.
Its not unusual to have null signal regions near wifi routers as the aerial design is optimised to maximise signal in a horizontal plane over a wider area this uses multiple aerials . Rather than relying on the crude signal level your phone displays if you have an android device install the free Wifi Analyzer app which shows signal strength and channel of all networks in range. Another useful app is wifi sweetspots that measures true wifi speed back to the router.
The new Sky Wifi Max hub is incompatable with any boosters other than the dedicated pods Sky will provide. If the Max hub is insufficent on its own when installed in your home Sky will send one pod out if you call them. If that is insufficent to deliver 25Mb/s in all rooms they send out an engineer who can authorise up to 2 more pods.
The monthly sub for the Wifi Max system soon makes it worth while looking at third party solutions. In my own property which has 3 levels I chose to buy a third party wifi mesh solution with 3 units which gives well over 150Mb/s in the furthest rooms and means my 3 Stream pucks and Glass TV are totally stable. These mesh units run as Wifi access points with the Sky hub's wifi switched off. I could have spent more to get higher speeds but frankly very few apps I use can actually use more bandwidth,,
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