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Discussion topic: Google Nest Thermostat doesn’t see new Ultrafast fibre router

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This message was authored by hawkside This message was authored by: hawkside

Google Nest Thermostat doesn’t see new Ultrafast fibre router

I just upgraded to Sky Ultrafast & everything connects fine to the Wi-Fi except a Google Nest Thermostat. It doesn't even see the network, I tried manually inputting the details but still won't one t. After 4 hours trying, I called Google who after a few tests suggested I contact Sky. Anyone else had any issues?

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This message was authored by Skull+Treaty This message was authored by: Skull+Treaty

Re: Google Nest Thermostat doesn’t see new Ultrafast fibre router

Posted by a Superuser, not a Sky employee. Find out more

Did you upgrade from a previous Sky broadband package @hawkside or is the Sky Ultrafast an upgrade from a slower package with a different provider?

What generation of Nest Thermostat do you have? I believe the earlier gen's only operated on the 2.4Ghz band. 

You may need to split the WiFi bands, to do this simply follow this User Guide

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"Sometimes, the only choices you have are bad ones, but you still have to choose"
hawkside
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This message was authored by hawkside This message was authored by: hawkside

Re: Google Nest Thermostat doesn’t see new Ultrafast fibre router

Thanks for the reply- I upgraded from a previous Sky router.

I tried splitting the 2.4ghz but as soon as I hit 'apply' it just kicks me off the page & doesn't make any changes. I'll try again later & see if there's any way to save changes.

cheers

This message was authored by Skull+Treaty This message was authored by: Skull+Treaty

Re: Google Nest Thermostat doesn’t see new Ultrafast fibre router

Posted by a Superuser, not a Sky employee. Find out more

@hawkside 

Try doing so whilst connected via an ethernet cable and if possible, not using Safari.

* * * * * * * * * * * * * * * * * *
"Sometimes, the only choices you have are bad ones, but you still have to choose"
hawkside
Topic Author
This message was authored by hawkside This message was authored by: hawkside

Re: Google Nest Thermostat doesn’t see new Ultrafast fibre router

Thanks again- managed to split the Wi-Fi & can connect OK via iPad to the 2.4 so thats Ok, but the Google thermostat still doesn't see anything,I reset it again & tried manually adding the network details. I've done all that Google help desk told me so I'll go back to them again.

 

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