Going in circles with no resolution

[Ruchikad]

I'm not a customer with Sky broadband yet and I'm already regretting my decision. I've booked an installation date which can't be changed. The website is redirecting me to the call centre and the call centre says it can only be done on the website. What a joke!!

The call centre staff couldn't even transfer my call because the "the system doesn't allow it". Is there any way to contact someone who can actually help?

[Chrisee]

@Ruchikad first point is the installation dates are normally the next available date in the Openreach diary for your area. Therefore they normallly cannot be brought forward and ifyou want to move them back you get offered the next available slot normally at least 2 weeks out. Openreach are well known for their lack of flexibility which is why whenever they can Sky will use their own engineers but for many jobs it has to be Openreach.

If you explain exactly what the issue is a Superuser can escalate your post to a Sky team who support the forum but there are things they cannot handle so we are asked to check what the customer requires.

[Ruchikad]

@Chrisee @Thanks so much for your response. What if I want to cancel my order altogether? Nothing has been dispatched or set up yet. Can I still change my mind and go with another service provider?

[Chrisee]

@Ruchikad you can cancel without cost but sorry you will have to call in - stay on the line dont accept any offers of textts etc and you should get through to a human.