Gigaset C530A not making or receiving calls following Sky Full Fibre 100 installation

[AnnieWales14]

Our Gigaset C530A Dect phone has not worked at all following a Sky Full Fibre 100 install.

We can neither make nor receive calls.  Sky sent a new router, I have tried all the troubleshooting steps (soft reset, hard reset, re-registering the handsets) and the phone is still not working.

I'm now at a loss and hoping someone on this forum can offer up a solution short of buying a new phone.  

Many thanks in advance.

[JimM1]

@AnnieWales14 The phone is now connected into the back off your sky Hub, is that correct? Link also below see if it helps!

Fix problems with your phone | Sky Help | Sky.com | Sky Help | Sky.com

[AnnieWales14]

Thanks for responding.  Yes, the phone line is connected to the white hub.  I followed the steps in the link but the problem wasn't resolved.

[JimM1]

@AnnieWales14 The link does say to leave the sky Hub off for at least 1 hour and then back on, has that been done by you?

[AnnieWales14]

I did but have since received a new router.  Is it worth trying again?

[JimM1]

@AnnieWales14 I have sent you a PM, did you see that?

[AnnieWales14]

Sorry, I don't know where to look for that.

[JimM1]

@AnnieWales14 The Envelope top of the page, you will see a number on it click it you will get access to the message!