Gigafast no internet

[Mrmmrm]

Fibre connected 24hours ago, now no internet connection hard wired or Wi-Fi. Open reach box has three green LED. Router has 3 Green LED. Voice LED not on. Devices connect to router ok on Wi-Fi and hard wired, just no internet. Reset router, still no go. Run test from app on mobile network indicates no issues in area and router is connected. 

[Mrmmrm]

After reset again now have 4 less on router, still no internet.

[Mrmmrm]

Should say 4 leds are on 

[Highlinder]

@MrmmrmWhat colour are the leds on the router at this time?

[Mrmmrm]

4 green on the router, so looks like it should be ok? But still no Wi-Fi or hard wired internet 

[Highlinder]

@MrmmrmWhich port is the ethernet cable from the ONT the router plugged into? You also have 3 green lights on the ONT also?

[Mrmmrm]

Port 4. Three Green LED on the ONS. 

[Chrisee]

@Mrmmrm sounds like an issue at Sky's end I have therefore escalated your poost which will cause them to message you to offercan online chat through the forum where a chat button should appear. Note if using ios device the private browsing option can cause this not to work.

[Lisa-P1987]

Thank you for escalating this. We have sent Mrmmrm an invite to chat 🙂

[Mr+Flibbles+86]

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks