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Discussion topic: Fuzzy YouTube since upgrading to gigafast full fibre

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This message was authored by: MaryP124

Message posted on ‎29 Nov 2024 04:42 PM

Fuzzy YouTube since upgrading to gigafast full fibre

Any ideas of how to resolve this. We've had a low speed Sky full fibre for two years. Just upgraded to the gigafast full fibre and now the picture quality when my son is watching YouTube is awful. Its often fuzzy except for their adverts which seem normal. Netflix seems ok and I have no tech ability/knowhow. 

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Avatar for Chrisee
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This message was authored by: Chrisee

Message posted on ‎29 Nov 2024 06:03 PM

Re: Fuzzy YouTube since upgrading to gigafast full fibre

Posted by a Superuser, not a Sky employee. Find out more

@MaryP124 check the quality setting in the You Tube app (look for a gear like icon or a menu headed settings) as it could be set on a low quality setting. Auto is a sensible setting . 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: MaryP124

Message posted on ‎30 Nov 2024 04:28 PM

Re: Fuzzy YouTube since upgrading to gigafast full fibre

Thanks. I'm looking at the YouTube app on the TV and I can't see any setting that relates to quality unfortunately 

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